THE HOTEL MARBLEHEAD POLICIES:
Reservations: Reservations by telephone are taken between 8am and 9pm Eastern Time and online anytime by clicking on the “Accommodations” link.
Occupancy: All rooms allow for 2 guests only at the THM. For Rooms 8 and 14, which have a pullout sofa, a $35 charge per night for one additional guest may be added. These rooms are not to exceed 3 people total.
Check-ins: Check-in time is 3pm until 8 pm. Checkout time is 11am. No early or late check-ins please unless you have made special arrangements directly with the hotel. We do charge a fee of $25.00 per hour for early arrivals/late stays.
Deposit & Payment Options: Because of our size and market, cancellations affect us significantly. A deposit of half of the total charge is due at the time of booking. If booking a one- night stay, we require the full amount. Payment can be made with Visa, MasterCard, American Express or Discover. Please remember to use your current billing address on your credit card information. The system will not approve reservations if the information is incorrect. Thank you.
* We do not accept cash or personal checks. We will send confirmation of your reservation upon receipt of your deposit within 24 hours.
Cancellations: We require 30 days notice prior to your confirmed arrival date for any cancellation or change of dates for a refund of your full deposit. If any full or partial cancellation or change of dates is made within 30 days, regardless of the reason, you will forfeit your full deposit. Additionally, we will not accept cancellations or make refunds during the month of October or Holiday period. We may, however, accommodate date changes, based on availability and related price changes for a $35.00 fee.
Children/Young Adults: Please note we only register children 12 years and older. An adult must accompany all children under the age of 18 staying on premises. Please call the hotel prior to booking so we may best meet your family’s travel needs.
Guest Responsibility: We understand accidents do happen, but guests will be financially responsible for damage due to gross negligence in regard to room and property. This includes but is not limited to damaged linens.
Smoking: As per Massachusetts State Law, The Hotel Marblehead is a smoke-free establishment. There will be a $250 cleaning fee for anyone who smokes inside the property, out the window, etc. This includes e-cigarettes, vaping devices and marijuana. We allow smoking in our outdoor garden area only.
Service Animals vs. Emotional Support Animals: According to the American with Disabilities Act (ADA), “A service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.” Businesses and other entities do have rights that protect them if a particular service animal behaves in a way that poses a direct threat to the health or safety of others or is not under the control of the handler. The Hotel Marblehead accommodates official Service Animals as outlined under the American with Disabilities Act (ADA). The Hotel Marblehead does not participate in the hosting of Emotional Support Animals. If you have specific questions regarding this policy or would like to discuss your ESA, please contact the hotel directly @ 781.639.9999 or firstname.lastname@example.org.
ADA Accessible Room: We have one ADA compliant room on the first floor equipped with a roll-in shower, a shower bench and rails, and wheelchair accessible doors, closets and sinks, and ADA compliant clear space throughout the guestroom and patio. Please inquire for more details and specific needs.
Weddings Stays and Large Groups: The Hotel Marblehead is a unique and intimate setting and we may or may not suit your needs in regard to event gatherings. Please contact the Manager via email (email@example.com) to discuss the details of your event/group visit. Any functions/gatherings which have not been approved in advance by the hotel will be billed directly to your credit card on file.
*Please also note that due to the intimate nature of our hotel and our preference for a mixed group, we are not able to accept room blocks of any kind. We do accept room reservations with a 50% deposit and a maximum of 6 room. We reserve the additional rooms for our returning guests. These reserved rooms are non cancelable. We do not accept any wedding/event groups in the month of October.